TERMS OF USE AND CONDITIONS OF SERVICES (halkidiki.taxi)

1. Introduction & Company Identity

The website halkidiki.taxi belongs to: Tsioupras Georgios, with registered office at: Fleming 42, Kalamaria, 55133, Thessaloniki, Greece, VAT number: 059549804 and G.N.T.O. License: 0933Ε81000222001.

The company operates legally, providing special rental services of private cars with driver, in accordance with the current Greek legislation.

2. Reservation Process & Contract

Electronic Order: Completing the reservation form constitutes a proposal to conclude a transport contract. The contract is considered complete only upon sending a Booking Confirmation from our company. (Finalize with payment)
Accuracy of Information: The user bears sole responsibility for the accuracy of the information (pick-up point, time, flight number, contact phone number). In case of incorrect information, the company is not responsible for the non-performance of the service.

3. Payment Methods & Transaction Security

The company provides the following payment methods, in compliance with tax provisions:

Credit/Debit Card: Processing is carried out through a secure banking institution environment with encryption. Card details are not stored on our servers.
IRIS System: Immediate payment via mobile banking, in accordance with DIAS standards.
Bank Deposit: The reservation is finalized only after the deposit receipt is sent.
Cash to the Driver: Payment is made at the end of the trip. The driver is required to issue a legal document (retail receipt or invoice).

4. Cancellation & Refund Policy

Based on consumer protection legislation and the specifics of transportation:

Free Cancellation: Allowed up to 24 hours before the scheduled pickup time.
Late Cancellation: For cancellations less than 24 hours, the company reserves the right to charge a cancellation fee equal to 50% of the value of the trip.
No-Show: If the customer does not show up at the pickup point within 15 – 30 minutes from the scheduled PORT BUS time (for AIRPORT pickups 45 minutes) the reservation is canceled and the amount is not refunded.

5. Luggage & Special Equipment

Luggage Limits: Each vehicle has a specific capacity. For Extra Large (XL) size luggage or special equipment (skis, bicycles), the customer must inform at the time of booking.
Child Seats: According to the K.O.K., the use of child seats is mandatory. They are provided upon request in the booking form without (or with) additional charge.

6. Liability & Force Majeure

halkidiki.taxi is not responsible for delays due to objective events beyond its control (severe weather phenomena, emergency traffic accidents, general strikes, blockades, long flight delays). Upon contact, we can when we are available and can serve, money is not refunded.
In case of mechanical damage to the vehicle, the company is obliged to arrange for the immediate replacement of the vehicle or the refund of the fare to the customer.

7. Personal Data Protection (GDPR)

Your data is collected exclusively for the provision of the transport service. Your data (name, telephone, email) are retained for the period specified by tax legislation and are not transferred to third parties for advertising purposes without your express consent.

8. Applicable Law & Jurisdiction

For any dispute arising from the use of the website or the provision of the services, the courts of Thessaloniki are competent and Greek Law is applicable.

9. Special Airport Pickup Policy (Flight Delay Policy)

· Flight Tracking: halkidiki.taxi monitors the status of your flight in real time through the official airport systems.

· Free Waiting Time: A free waiting time of 45 minutes is provided from the actual landing time of the flight (for baggage claim and passport control).

· Additional Waiting: After 45 minutes, the company reserves the right to terminate the contract – reservation “No-Show”. . The driver will try to contact you on the phone number you provided.

· No Contact: If 45 minutes have passed since landing and the customer has not shown up or responded to calls/messages, the reservation is considered a “No-Show”. In this case, the fare is not refunded (if prepaid by card/IRIS) or the company reserves the right to claim the amount.

Halkidiki. taxi, hereinafter referred to as “the Company”, fully complying with the applicable legislation on the protection of personal data – as in force -, has designed and follows policies, practices and procedures aimed at the use of personal data provided to it in any lawful manner and by any lawful means, to protect their confidentiality and privacy and to ensure the unhindered exercise of the legitimate rights of the users their subjects.

This information is mainly collected mainly online (through the Company’s website, communication forms, etc. ) or by telephone contact with us.

MEANS OF COLLECTING PERSONAL DATA
Our Company collects or may collect personal data of natural persons with whom it deals (hereinafter: “Users”) in the following ways (by way of example): Visit or log in to the halkidiki. taxi website (hereinafter referred to as the ”Website”) and fill in the Special Fields for ”Contact” or ”Book”

Contact with the company by electronic means (telephone, mail, social media, etc. ) for the compilation and dispatch of reservations, for information via contact forms, etc

Request to receive messages on your mobile phone/device.

Signing in through social networking accounts (e. g. using your Facebook or Google account credentials to create an account or sign in).

Personal data of minors:Our Company neither deals with nor in any way addresses minors. Therefore, there is no question of collecting and generally receiving personal data of minors.

Sensitive personal data: our Company does not collect and does not seek your sensitive personal data, except for those which you voluntarily and freely provide to it and/or to third parties.

SAFETY
The Company recognizes the importance of the issue of security of personal data, as well as electronic transactions and its obligations in this regard and takes all necessary measures, using the most modern and advanced methods, in order to ensure the maximum possible security of the User. All information related to the User’s personal data is secure and confidential. We receive your personal data if you choose to provide it.

Breach of personal data by a third party User, as well as the competent Authority, within 72 hours of the discovery of the breach.

PURPOSE OF PROCESSING PERSONAL DATA
Your personal data will not be used for purposes other than those stated herein and provided by you, unless we receive your permission or unless required or permitted by law. The Company collects only personal data that is necessary in order to satisfy your requests, to provide you with the services you choose, under the best conditions and in the most efficient way for you, to remind you of important pending issues/actions you need to take, to inform you about news that may be of interest to you, for offers or discounts, for promotions and communication activities of our Company.

The provision of the Company’s services through this Website requires the processing of the User’s personal data by the Company in the context of the performance of the contract between the Company and the User.

Collection of Information: when the User contacts us using the contact form, the following information is required:

Your name
Your email address
Your phone number
The date of arrival
The pick-up location
The disembarkation location
Airline and flight number if it is an airport pick-up or return
Number of passengers and some special requirements of the customer such as baby seat, child seat etc.
The Company uses Google Analytics. More information on how to use Google Analytics from the Company can be found here: https://www. google. com/analytics/learn/privacy. html

The User’s personal data collected by the Company are kept for as long as necessary for the smooth provision of services.

The Company does not share and does not provide your personal data to third parties.

The Company will disclose personal data only in compliance herewith and/or when required by applicable law and only to
Competent Authorities.

USER RIGHTS

For any questions or for any information related to the processing and protection of personal data, you can contact the Company by sending an email to info@halkidiki. taxi

The User in any case reserves the right to complain to the Personal Data Protection Authority (1-3 Kifissias Street, P. C. 115 23, Athens, +30 210 6475600, contact@dpa. gr )

Halkidiki. taxi does not sell, lease, or in any other way provide personal information voluntarily submitted by visitors to the site to any third party. Such information includes your name, address, telephone and fax number, as well as your e-mail address. This data will not be used for unsolicited communication. Halkidiki. taxi may use impersonal statistical data (browser type, geographic location, age, gender) in order to continuously improve the website, but also in general to know better the profile of the site’s visitors. Halkidiki. taxi will not disclose this information in any way to a third party without the written permission of the data owner.
The management and protection of the personal data of the users of this website is governed by the provisions of Greek law (GDRP). If a user does not agree with the terms of protection of personal data provided in this section, he/she must not use the services of this website.

GDRP
Halkidiki. taxi and the halkidiki. taxi site protects the personal data that visitors voluntarily submit through the contact forms. It is particularly emphasized that each element required for the completion of the contact forms is necessary for the company’s more comprehensive response to the interested party and the more effective coverage of the communication needs (Reservation, Question, etc. ). It is also stressed that the personal data that is voluntarily provided by each user who communicates through halkidiki. taxi, is not stored, sold or leased to any third party. Personal Data is used exclusively for reservations or answers to visitors’ queries, within a reasonable period of time from their submission.

The user has the right to request a change or deletion of his data at any time, without any cost to him.